How it works
You talk. The agents work. No forms.
The interface is a chat with Ask Pivot and a drop zone for files. Everything else is the agents doing what they do. The way it should have worked all along.
Pull any report in 10 seconds. In plain English.
Before NxtPivot, pulling a custom claim report was 6 clicks, 3 filter dropdowns, a saved view, an export, and a spreadsheet cleanup. Now you ask Pivot.
- Ask anything in normal English. No saved views to maintain.
- Pivot remembers. Patient names, payer patterns, what you appealed last week.
- Every answer is auditable. The reasoning trail is one click away.
| Claim | Patient | $ |
|---|---|---|
| #4827 | M. Johnson | $1,284 |
| #4815 | T. Nguyen | $1,108 |
| #4793 | R. Patel | $932 |
| + 11 more | ||
8 of these have Track-B auth on file. Amber has drafted appeals for all 8.
Drop a denial PDF here
Vanilla will read it. EOB, 837, fax, screenshot, all of it.
| Claim | CARC | $ | DOS |
|---|---|---|---|
| #4827 | 197 | $1,284 | 04/12 |
| #4815 | 197 | $1,108 | 04/08 |
| #4793 | 29 | $840 | 04/02 |
| + 28 more rows | |||
Extracted in 3.1 sec. Ready to load into your queue.
Drag, drop, done. Stop retyping claims.
Vanilla is the vision extractor. It reads PDFs, EOBs, faxes, scanned 837s, even screenshots of denial letters, and returns a structured claim ready to bill or appeal.
- Reads scanned 837s, EOBs, denial PDFs, fax confirmations.
- 30-row payer summary parsed in under 4 seconds. No template setup.
- Cuts the data-entry step that breaks half the time anyway.
Patterns the agents learn on one claim prevent the next.
A senior biller used to keep all the patterns in her head. Which Aetna denials are soft. Which BCBS plans require a peer-to-peer. Which Medicaid CARCs are a waste of time. She left in March, and the patterns left with her.
Pivot remembers. Every appeal, every denial, every payer quirk, every patient's history. The institutional memory stops leaving when people leave.
Per-payer
Win-rates by CARC, by plan
What overturned last quarter at Aetna, what fizzled at UHC. Drives the ranking in your denial queue.
Per-patient
Coverage and denial history
Who has secondary, who had retro-Medicaid last year, who appealed and won. Pivot connects the dots across visits.
Per-clinic
Recurring rejection patterns
Modifier 25 always missing on Mondays at the Henderson office? Pearl picks it up and tells the office manager.
Talk to Pivot. Drop a PDF. Watch it happen.
15-minute walkthrough on your own redacted data. No forms, no slide decks.